Defective Products

Please contact our Customer Service department Contact Us for assistance with your submission of replacement through the manufacturer warranty. In some instances we may help you directly. Many manufacturers have warranty links on their websites, you can also go directly to the manufacturer and submit your request for a replacement.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please contact our Customer Service department Contact Us.

Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product. All sales are final.