All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Sonline.
Order Fulfillment Time
Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on the delivery method chosen, your location, etc.
Shipping Methods within the USA
We use the United States Postal Service (USPS), UPS, and Federal Express to ship our orders.
Packages shipped using UPS and Federal Express are trackable and insured.
Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS.
LOVE Etc only ships within the continental US.
The charge for shipping your order is determined by the total purchase price and the shipping method you choose.
Overnight and Second-Day Shipping
When calculating for overnight or second-day delivery, be aware that orders are picked up from our warehouses Monday through Friday and not on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Mountain Standard Time, Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (or the next business day). Examples:
- Overnight: If your order is placed at 2 pm MST on Friday with overnight shipping, it will be shipped Monday, and will usually arrive on Tuesday.
- Second-Day: If your order is placed at 2 pm MST on Friday with second-day shipping, it will be shipped Monday, and will usually arrive on Wednesday.
We trust our delivery carriers, UPS, FedEX and USPS to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.
We do not ship to prisons, schools, churches or ship centers.
If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.
If the delivery problem is determined to be due to an error on the part of LOVE Etc or of the delivery service, then LOVE Etc will either replace the order for you or refund all charges, at your choice.